Frequently Asked Questions
Welcome to The Lookbook Studios Help Center. We’ve compiled answers to some of the most common questions to help you shop with confidence.
Orders & Payments
Q1: How can I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q2: What payment methods do you accept?
A: We accept Cash on Delivery (COD). Payment options will be shown during checkout.
Q3: Can I cancel or change my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placement. Please message us on WhatsApp at +92 324 6939604 as soon as possible.
Shipping & Delivery
Q4: How long does delivery take?
A: Orders are typically delivered within 8–10 working days after confirmation. Delivery timelines may vary during sales or holiday seasons.
Q5: Do you offer international shipping?
A: Currently, we only ship within Pakistan. Stay tuned—international shipping may be available soon.
Q6: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via WhatsApp or email. Use this number on the courier’s website to track your order.
Returns & Exchanges
Q7: What is your return policy?
A: Returns are only accepted for incorrect or defective items within 7 ~ 10 days of receiving your order. Products must be unused, with original tags and packaging intact.
Q8: How do I exchange a product?
A: Exchanges are accepted within 7 ~ 10 days if the item is unused, tags intact, and the original invoice is provided. Contact us on WhatsApp at +92 324 6939604 to start the process.
Product Information
Q10: Are the colors of the products exactly as shown on the website?
A: We try our best to display colors as accurately as possible. However, screen settings and lighting may cause slight variations.
Q11: How can I find my size?
A: Size guides are available on each product page. If you need personalized assistance, feel free to contact us on WhatsApp.
Contact & Support
Q12: How can I contact customer support?
A: Our team is available to help you 7 days a week via WhatsApp at +92 324 6939604. You can also reach out through our Contact Us page.
Don’t see your question here?
Message us directly — we’re always happy to assist.